Troubles & Troubleshooting
| Trouble description | Trouble analysis | Troubleshooting |
| Light is not on when pressing the button | Battery power is used up or automatic opening protection | Charge the lamp |
| Working time is less than 12 hours | Battery is not fully charged | Make sure the lamp well connected to the charger when charging |
| Longer charging time | The charging points poor contact | Clean the charging points and the slot |
| Low illuminance | Dirty lensCharge the lamp | Clean water wash lens |
Our Service
1. For all your inquires, we will reply you in detail within 24 hours.
2. OEM/ODM services. Print your own logo on product, can customize retail box packing and other things.
3. We have sales who have engage in LED many years to provide custom-made the sales solution.
4. We have engineers who has the experience of projects to solve the problems of technical.
5. We have very experienced R&D and we have strong ability to do ODM projects.
Looking forward to cooperating with you!
FAQ
Q: Can I get some samples?
A: Yes, Sample order is available for quality check and market test .But you have to pay for it.
Q: What’s delivery time?
A: It usually takes about 3-5 working days for small order and 10-15 days for big order.
Q: What’s your payment terms?
A: We usually accept all kinds of payment terms .Such as T/T,L/C, Western Union.Cash.
Q: What’s your warranty terms?
A: We offer 12 months warranty time.
Q: Do you have the products in stock?
A: Depends on your request ,We have standard models in stock. Some special products and big order will be newly produced according to your order.
Q: How do you ship the goods and how long does it take arrive?
A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 5-7 days to arrive.
Q: How to make this payment?
A: TT, Paypal, Western Union.
